All Agent Still Receiving Calls while Engaged in a Call
Jan 21, 2021 at 4:55pm • 1 replies • 0 likes
jeffrey-miranda
Hi RC Community,
I am a super admin of our RC Phone. All of our agents are still receiving calls while engaged in another call. They are members of the call queue while the next incoming calls came from the call queues as well. Is there a way we can restrict the next incoming calls then go straight to the next available agent?
1 Answer
answered on Jan 22, 2021 at 10:16am
Hi Jeffrey,
You need to set your call queue handling into rotation so it will be distributed evenly to each members.
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