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Calls dropping after 2 rings

Tags: call routing

Jan 23, 2021 at 7:50am • 1 replies • 0 likes

Julie Bonello

Hello...I am a nurse for the EMERGENCY line for Poison Control There are 4 of us working today. For the past several days, RC has not been functioning properly. The calls come in, ring x 2 and drop off if not picked up on the second ring....please help.

1 Answer

Mary-Community_Moderator answered on Jan 25, 2021 at 3:12am

Hello Julie, the number of rings needs to be adjust. Follow this article to know how to change the settings on the online web portal. https://support.ringcentral.com/article/9758.html

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