Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Messages (Direct versus SMS)

Tags: messaging

Jan 26, 2021 at 8:03am • 1 replies • 0 likes

john-sauber

I am worried that it is going to be confusing for our users to get messages via SMS as well as from the "Messages" section of the latest version of the RingCentral app. Once the HUD is enabled and we can use a hotkey to dial a number highlighted in a separate program, we'd like to migrate our users to the new app, but this is going to be confusing for them to get messages in two different spots from the same individual (not to mention email being another one).

How are other organizations handling this? It'd be nice to simply disable the "Messages" section, since our customers will continue to use SMS for getting in touch.

1 Answer

Mary-Community_Moderator answered on Jan 26, 2021 at 10:32am

Hello John,

The Account Admin has the option to hide the Messages tab of the members. Please check on this link for instructions. https://support.ringcentral.com/article/Hide-Message-Meet-Tabs-RingCentral-App-Mobile.html

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales