​@Perla Saras We are happy to help. However, your question does not have sufficient information. Can you please:

• Update the question’s title to be more descriptive and to be a question
• Let us know what CRM you are using
• Remove any personal information, including IDs from your question (we don’t like that information every being public)
• Share a screenshot, or something to help us see what you are seeing

It seems your CRM authorization for the extension is lost. You can re-authorize CRM in the extension’s setting page