Calls are not auto-logging when there is no contact

​@wasteawaywny You should find plenty of content about this particular issue. Calls can only logged against a contact in any CRM. So if the contact does exist, cannot be found, or when it is unclear which contact to log a call against, App Connect can’t log the call. Here are some articles to help:

https://ringcentral.github.io/rc-unified-crm-extension/support/#unable-to-find-contact

• Solution: unable to match a contact in your CRM?

We are always open to suggestions about how to improve this behavior. One option we have been contemplating is automatically creating the contact (or a lead if it is supported) using caller ID information. But this is some time off.