My users are experiencing issues with the call logging features. The users can check on the “Log Phone Calls Automatically” or the “Log SMS Conversations Automatically”, but after a few minutes, it switches itself back off. The user calls also are failing to log when the auto log decides to stay on long enough for a customer to call in. We are using Netsuite
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Thanks for the reply. here is a screen recording.
https://drive.google.com/file/d/1IFIY_G9gbSwZf0lz5ITfQiIxiQrd1SOX/view?usp=sharing
Byrne, I spoke with my Netsuite Admin and he is asking where those global preferences live. He has not messed with anything but would check them out.
+3Byrne, I spoke with my Netsuite Admin and he is asking where those global preferences live. He has not messed with anything but would check them out.
A RingCentral Super Admin has the ability to manage App Connect settings across their company. Read more about it here: https://ringcentral.github.io/rc-unified-crm-extension/users/managed-settings/
Is this what you were asking for
Meanwhile - my engineers will be investigating your call logging issues.
For Automatic call Logs and message Logs toggle back off -> Which version of extension you are using?
Regarding the phone call log issue, could you specify whether you are using NetSuite version 2025.1 or 2024.2? Additionally, please share a recording of the call log issue if possible with Network logs for further analysis.
I have observed more problems with this. Text logging stays on now, but call logging keeps automatically switching off when it says “user settings synced”.
Call logging automatically switching off is an issue for new users in our current extension version. We will address this in the next release. Aside from this, do you have any other issues related to call logging?
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