I have several speakers on my Mac that all work with RingCentral, but I just suddenly lost the ability to make calls using my AirPods Max. I have forgotten and resynced the headphones, but that didn’t help. I don’t know what to do next.
Hi
If you are using App Connect with calling method “Browser”, you can try to restart Chrome browser then go to App Connect’s “Settings → Audio → Output → Speaker source” to set the speaker, and check if it can work. The chrome extension get speaker from Chrome. From description, it seems a Chrome or OS bug.
For RingCentral desktop app, you can go to “Settings → Audio → Output → test speaker” to test the headphone.
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