Unable to connect to Redtail, "Connect URL" error?

I am unable to connect my Ringcentral to my Redtail or my computer. When I attempt to log in,using the app, I am flagged that the URL is not connected or needs the URL connection.

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@Brianna Garcia My apologies for taking so long to respond. I am not sure exactly what is going wrong. Let me reach out to you privately to help you troubleshoot.

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