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Byrne Reese posted

When do calls appear in the Call Log API?

You may also be asking yourself, "how long does it take for the call log to update?"

RingCentral has two APIs related to the call log:

  • the readUserCallLog operation

  • the [listExtensionActiveCalls][2[ operation

There are corresponding APIs that operate at the company-level as well.

Calls will appear in the Call Log API approximately 30 seconds after the end of the call and in the Active Calls API beforehand. When using the Online Account Portal, the calls are presented in a single merged view.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys



ByrneReese contributed to this article