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When do calls appear in the Call Log API?

Tags: call logs, rest api

Jan 31, 2022 at 12:43pm • 0 replies • 1 likes

Byrne Reese

You may also be asking yourself, "how long does it take for the call log to update?"

RingCentral has two APIs related to the call log:

the readUserCallLog operation
the [listExtensionActiveCalls][2[ operation

There are corresponding APIs that operate at the company-level as well.

Calls will appear in the Call Log API approximately 30 seconds after the end of the call and in the Active Calls API beforehand. When using the Online Account Portal, the calls are presented in a single merged view.

[2]: https://developers.ringcentral.com/api-reference/Call-Log/listExtensionActiveCalls

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