Discover how RingCentral’s integration with Salesforce Fully Integrated Lightning Experience allows you to handle contacts for your Contact Center in the Salesforce platform, with our new course: Salesforce Agent - Fully Integrated Lightning Experience (Contact Center Basics). Now available at RingCentral University!
In this course, agents learn how to use basic Contact Center features, handle inbound and outbound calls, voicemails, emails, and chats!
If you are using Salesforce Agent Classic, please view our RingCentral University course, Salesforce Agent - Classic (Contact Center Basics).