If you are needing to integrate with your CRM system for instance to be able to use RingCentral communication services in order to receive or initiate calls, update your customer database and present relevant customer data about an incoming call to your employees, we have written just a tutorial that.
Welcome to the RingCentral CTI Developer Tutorial. This tutorial uses the RingCentral JavaScript SDK.
This extensive tutorial helps you understand how to do
call management like monitoring incoming calls, performing Ringouts, and viewing call logs.
For more information please read here.