article

Jessica-Community_Moderator avatar image
Jessica-Community_Moderator Posted · · edited ·

3/24 Service Status Update: PSTN (Public Switched Telephone Network) & RingCentral mobile or desktop app

You may have noticed a busy signal, a delay in connecting, or an error when attempting to reach some conference lines. Because of the influx of customers working remotely, the public communications infrastructure is being affected by some carriers experiencing capacity issues. We are working closely with our partners and those carriers and proactively adding capacity to prevent any future connection issues.

Having trouble connecting or completing a call?
Having difficulties joining or accessing RingCentral Meetings?
Need to forward calls?

We recommend utilizing RingCentral's digital services such as VoIP soft-phones, the RingCentral desktop and mobile applications, and web audio features on Meetings and Conferencing as an alternative to calling via PSTN. This should provide the best possible experience. 

Please see our Service Status site for further information and updates as they become available. In addition, sign up for service status notifications for ongoing updates.

If it's your first time using the RingCentral app, checkout our Getting Started Guide !

Check out our COVID-19 Support page for future reference. 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Article

Contributors

Jessica-Community_Moderator contributed to this article