article

Mary-Community_Moderator avatar image
Mary-Community_Moderator Posted ·

August 2020 Webinars

The RingCentral University team has some great webinars lined up for August!


Thursday, August 6th @ 1:00 PM MSTRingCentral Office: Feature Release Overview
This webinar will review what's coming in our Q3 2020 feature release for RingCentral Office.

Wednesday, August 19th @ 10:00 AM MSTRingCentral Contact Center: How Calling Work What are the steps to setting up a new employee? What is the Agent Leg? Why do my agents need both a phone and an agent at the same time? Join us in this webinar to learn the details of how employees are set up and how the calling system works in Contact Center.

Friday, August 21st @ 9:00 AM MSTRingCentral Contact Center: Ask the Expert Overview: (60 min) This hour is dedicated to RingCentral customers that need additional training. We can cover anything RingCentral Contact Center. Please come with questions to ask the RingCentral experts.

Friday, August 21st @ 10:00 AM MST -  RingCentral Office: Ask the Expert (60 min) Welcome to RingCentral University Office Hours! This hour is dedicated to RingCentral customers that need additional training. We can cover anything from the RingCentral Admin Portal, the RingCentral App, and RingCentral Meetings.  Please come with questions to ask the RingCentral experts.

Wednesday, August 26th @12:00 PM MSTRingCentral Office: Introduction to Reporting and Analytics This webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the analytics portal.

topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Article

Contributors

Mary-Community_Moderator contributed to this article