Anyone else getting an email notification of a voicemail BEFORE the message is displayed in the RC phone? I've had voicemails in the app delayed by hours and sometimes it doesn't arrive in the phone until the next day, but the email arrived. I've had other notification problems and was told to Purge the data, but that doesn't seem to affect the voicemails (it's also a nuisance).
Anyone else have this happen? Is there a setting I could change to get the voicemails in the app more timely?
Thanks!
Hi @kate-green Is this only happening on your voicemails? How about Team Messaging, SMS or Fax?
I'm only aware of it happening with voicemails. I don't use team messaging and I only use it for the occasional text messages, so I couldn't say for sure.
Have you already tried to uninstall/reinstall?
Not recently. I will try it now.
Update me if it's still the same. Thank you!
Happened again today. The incoming call is listed in my call history, I have the email copy of the recording, but it is not in my RC phone. Strangely, I have 5 other messages this morning that were all delivered successfully, but not this one... ??
@kate-green Can you please send here a screenshot of the icon of your RC Phone?
It is the desktop phone, not the app
This app has been dissolved, Kate. Kindly switch to the new RingCentral app which you can download here.
That's a terrible answer. I absolutely hate the RC App and how much screen space it takes when I literally only want a PHONE!!!
Sorry to hear this, @kate-green - Our team is happy to assist should you run into any further issues.
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