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Contacting Ring Central support

Tags: ringcentral app

Aug 18, 2022 at 7:31am • 2 replies • 0 likes

Perry Toone

Does anyone know how to contact RingCentral support?

The phone system at Ring Central and chat seems broken.

Lynn Richard on Oct 23, 2022 at 7:38pm • 0 likes

I have the same problem. The chat robot goes round and round and tells me to ask for Live Agent but when I do then tells me that I only get self service support despite paying for a Standard Plan that says 24/7 support - unlimited live chat support on the pricing page.

Mary-Community_Moderator on Oct 24, 2022 at 9:26am • 0 likes

Hi @Lynn Richard. Sorry for what happened. I see that you have an open ticket. Let me know if you need help following up.

Mary-Community_Moderator on Aug 18, 2022 at 7:35am • 0 likes

Hi @Perry Toone, you may submit a ticket https://support.ringcentral.com/new-case.html, and they will get back to you within the day.

Perry Toone on Aug 18, 2022 at 7:37am • 0 likes

Thanks, it says there is phone and live chat support but it seems to go nowhere.

Mary-Community_Moderator on Aug 18, 2022 at 8:09am • 0 likes

Please let me know what happens when you call and any error message when initiating the chat option.

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