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Move limited telephone number to inventory

Tags: extension

Feb 8, 2023 at 12:55pm • 3 replies • 0 likes

Susan Pieroni

I have several desk phones that were assigned limited extensions that are no longer needed. My end goal is to use the phones as spares and move the telephone numbers into inventory. The extension is no longer needed and would like to delete it. I can't seem to find any documentation to accomplish this. Any help would be appreciated.

Thank you

Mary-Community_Moderator on Feb 9, 2023 at 8:37am • 0 likes

Hi Susan, I am currently checking if this is possible, and I'll provide you the steps if it is.

2 Answers

john-oliphant answered on Apr 25, 2023 at 7:22am

This link doesn't work anymore. :-)

Is this the right one?
Converting a Limited Extension Line to a Digital Line | RingCentral MVP

Mary-Community_Moderator on Apr 25, 2023 at 8:31am • 0 likes

Yes, this is the right one! Thank you!

Mary-Community_Moderator answered on Feb 9, 2023 at 8:57am

Hi @Susan Pieroni, I found the answer to your question!

Removing a limited extension can be done by following the instructions found on our support page. It is towards the bottom of the page. (link below)

Once you follow the directions on this page for "Deleting Limited Extension (optional)," The phone will be placed in "Phones and Devices - Unassigned," and the phone number will still show under the limited extensions. You can then go ahead and delete the number from the limited extensions page, and the system will ask you if you want to keep the number or delete it. If you decide to keep the number, the number will then be placed back into inventory.

https://support.ringcentral.com/gb/en/article/Limited-Extension-Convert-a-Limited-Extension-Line-to-a-Digital-Line-RingCentral.html

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