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Employee Turnover

Tags: ringcentral app

Feb 10, 2023 at 7:17am • 2 replies • 0 likes

Nelly Pingoy

How can I have the extra line switched over to a new employee?

Mary-Community_Moderator on Feb 10, 2023 at 8:26am • 0 likes

Hi @Nelly Pingoy, is the extra line assigned to an extension?

Nelly Pingoy on Feb 10, 2023 at 8:39am • 0 likes

Yes @Mary-Community_Moderator

1 Answer

Mary-Community_Moderator answered on Feb 10, 2023 at 10:35am

The first option is to edit the current details of the extension (if no longer in use). Please follow the steps on the link below.

https://support.ringcentral.com/article-v2/12447-RingCentral-App-Admin-Change-User-Details-Online-Account.html?brand=RC_US&product=RingCentral_App_Desktop&language=en_US

The second option is to unassign the line (retain the extension), then assign it to a new user. The instruction to do this is found in the article below.

https://support.ringcentral.com/article-v2/Unassign-DigitalLine-RingCentral.html?brand=RC_US&product=RingCentral_MVP&language=en_US

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