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How do I find the reason why a fax failed to send?

Tags: fax

Dec 4, 2023 at 8:28am • 2 replies • 0 likes

Zofia Kozlowska

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

Mary-Community_Moderator on Dec 6, 2023 at 2:56pm • 0 likes

Hi @Zofia Kozlowska, may I know how did you send the fax? Is it thru email or the app?

1 Answer

Bob Foertsch answered on Dec 19, 2023 at 11:47am

I have submitted a feature request for this several times with RingCentral but they have yet to implement it. Our previous fax carrier would tell you the failure reason (i.e. No answer, voice call, etc)

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