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is there a fix on the way soon for messages not being sent?

Tags: bugs

Sep 4, 2020 at 3:12pm • 8 replies • 0 likes

justin-collum

This happens every time I close and re-open RC app. Sometimes those messages that didn't send are actually important.

I searched for an existing topic for this.

Mac

Version: 20.3.10 (E. 7.1.8)
Build: 38 (rev. 39315a52)

justin-collum on Oct 5, 2020 at 9:27am • 0 likes

I posted this a month ago
It's still happening, it happened this morning after I restarted my computer and sent a new message
It's a complete bug report
There has been zero response from the team

This is terrible customer service.

Becky-Community_Manager on Oct 6, 2020 at 2:58pm • 0 likes

Justin, we would recommend working internally with your Admin and your RingCentral Technical Account Manager to address this issue. They will open a case and be able to assist as this is not a known issue with any other customers.

justin-collum on Sep 18, 2020 at 11:01am • 0 likes

Just restarted my computer, this is still happening:

RC Classic 20.3.10 (E. 7.1.8) build 38

This is incredibly annoying. It's been happening for months.

justin-collum on Sep 18, 2020 at 11:15am • 0 likes

Confirmed with a coworker that the messages above are NOT present in their messages.

justin-collum on Sep 9, 2020 at 1:56pm • 0 likes

But I will see if it continues to happen after i reinstalled

justin-collum on Sep 9, 2020 at 1:56pm • 0 likes

Well I reinstalled and reopened the app and immediately it happened again

justin-collum on Sep 9, 2020 at 2:00pm • 0 likes

After I reinstalled the "New Task" bug is still present, this is what I get when I click the "delete" button:

justin-collum on Sep 9, 2020 at 1:52pm • 0 likes

It will take me a while to evaluate that.

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