Is there a way to transfer a call AFTER you've done a consult (add a call, then disconnect the consult)? The "more" button does not show "transfer" as an option (this is an incoming call).
Feb 9, 2021 at 1:31pm • 1 replies • 0 likes
Amy Anderson
A user received a call, added a call to consult with a peer. The peer disconnected and the user needed to transfer the caller. Transfer was not an option. The only thing the agent could do was "add" a call again and remain on the line so as not to disconnect the caller.
on Feb 10, 2021 at 7:15am • 0 likes
Hi @Amy Anderson, which app are you using? The one with the R icon?
on Feb 10, 2021 at 10:26am • 0 likes
on Feb 10, 2021 at 2:03pm • 0 likes
The option should be merge. Once merged, you may disconnect.
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