Anyway to disable agents entering a "Working" state after going "offline" briefly in RingCX

the issue is they don't notice that they're in a working state, RingCX for these guys is not front and centre all the time as they have other work and call volumes are quite low. So they end up stealthily in the working state maybe 1 or 2 times a day and then are not receiving calls until they notice and put them selves available again..

can we just set it to go back to available after an offline state?  the offline periods are usually only a few seconds a couple of times a day.

Thanks in advance! 

Hey, ​@paul-7 I reached out to one of my contacts and he shared the following:
“They can set the "Initial Login" setting to "Available" so when they login, it will put them available right away. Otherwise, supervisors can monitor the dashboard to see longer working times.”

Let me know if this helps you - if not, circle back and we’ll go deeper!