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Question

Can an outbound call be transferred to another agent in MAX?

  • September 13, 2021
  • 1 reply
  • 291 views

Can an outbound call be transferred to another agent in MAX?

1 reply

Mary-Community_Moderator
Community Manager
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Yes, it is possible to transfer outbound calls. Once you have the call receiver on the line, you may put it on hold, then click transfer. Then, search and click the name of the agent that you would like to take the call.