Can I filter agents by queue in the RingCX Agent Supervisor tab?
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Can I filter agents by queue in the RingCX Agent Supervisor tab?
Hi
Yes, absolutely! You can definitely use the "filter" option in the reporting to focus on the digital or voice channel you want to review. That's a great way to slice the data.
Another excellent approach, especially if you want a quick, ongoing view, is to create different real-time dashboards for each queue. This gives you a dedicated snapshot for each channel.
Hope this helps you get the insights you need!
With real time dashboards, are the eavesdrop, whisper, and barge functions still available to supervisors?
I would want to still be able to use those functions.
With real time dashboards, are the eavesdrop, whisper, and barge functions still available to supervisors?
I would want to still be able to use those functions.
Yes, with real-time dashboards, the eavesdrop (monitoring), whisper, and barge functions are indeed available to supervisors in RingCX.
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