Can I filter agents by queue in the RingCX Agent Supervisor tab?
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Can I filter Agents by Queue on the RingCX Agent Supervisor Tab
Best answer by Mary-Community_Moderator
Hi
Yes, absolutely! You can definitely use the "filter" option in the reporting to focus on the digital or voice channel you want to review. That's a great way to slice the data.
Another excellent approach, especially if you want a quick, ongoing view, is to create different real-time dashboards for each queue. This gives you a dedicated snapshot for each channel.
Hope this helps you get the insights you need!
+1Hi
Yes, absolutely! You can definitely use the "filter" option in the reporting to focus on the digital or voice channel you want to review. That's a great way to slice the data.
Another excellent approach, especially if you want a quick, ongoing view, is to create different real-time dashboards for each queue. This gives you a dedicated snapshot for each channel.
Hope this helps you get the insights you need!
With real time dashboards, are the eavesdrop, whisper, and barge functions still available to supervisors?
I would want to still be able to use those functions.
+1With real time dashboards, are the eavesdrop, whisper, and barge functions still available to supervisors?
I would want to still be able to use those functions.
Yes, with real-time dashboards, the eavesdrop (monitoring), whisper, and barge functions are indeed available to supervisors in RingCX. 😊
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