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Does anyone have access to Channel lock feature? I’m reading up on it by we do not have this setting anywhere. It would be nice for our agents who work on an auto-dialer to lock their channel to the Digital Channel once they receive some chats or SMS.

 

https://help.nice-incontact.com/content/acd/routing/dynamicdelivery/dynamicdelivery.htm?Highlight=dynamic%20delivery

Hi @drewvance, it appears this has been identified as a known issue. I see that you have been assisted by one of our Tier 2 Support representatives. Once this issue is resolved, you will be notified.


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