This started last Thursday.  When you call our main number and press the que 1 for appointments, a message plays that the hold time is greater than 60 minutes.  I logged a case, escalated that case, and still have no answer, other than “this is a known issue”.  Well it wasn’t happening before Thursday and I didn’t see anyone posting about it.  Does anyone have any clue how I can fix this.  We are losing so many calls because the customer thinks the hold time is over an hour and it rings through after about 30 seconds but they are abandoning the call.  Any help would be greatly appreciated.  This is my first big issue since going live a few months ago and I am less than impressed.