Phone syncing issues

Hi ​@managertx0124,

Try the troubleshooting steps below:

• Disable Power Saving Mode: Your phone might think it’s time to "sleep." Go to Menu > Settings > Basic > Power Saving on the phone and turn it off so it stays active during your peak hours.

• The 30-Second Reset: Unplug the power or Ethernet cable for 30 seconds. Plug it back in and leave it alone for 10 minutes. This gives it a clean window to finish any updates that might be stuck.

• Check SIP ALG: If you can, check your router settings and turn OFF "SIP ALG." It’s a common setting that accidentally kicks phones offline during high traffic.

If the issue is still happening, you can submit a ticket to Tech Support so they can take a closer look. You may do so here: https://support.ringcentral.com/new-case.html