Apparently there is no way for agents to see each other’s availability in RingCX, but they can in RingEX. This seems extraordinarily silly. Does anyone know of a workaround for this??
Hi
Unfortunately, a direct workaround to display detailed RingCX agent states to other agents within the RingCX interface isn't natively available.
You may opt to try these options for visibility and collaboration instead:
Utilize RingCentral App (RingEX) Presence: Agents can still use the integrated RingCentral desktop or mobile app's team messaging/chat functionality. While it won't show their specific RingCX "agent state," it will show their general RingEX presence (e.g., "Available," "On a RingCentral Call," "Busy"). Agents can quickly message a colleague to check availability before, say, attempting a transfer. RingCX agents can also often "Call an Expert on RingEX" directly from their interface, and they'll see the RingEX presence of those experts.
Supervisor Dashboards: If the goal is for supervisors to monitor overall agent availability and states, RingCX offers robust, real-time dashboards specifically for them to manage the team.
Hope this helps! :)
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