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RingSense for CX


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How do I update the RingSense for CX licenses?  I can do it via inventory for our RingEX licenses, but not CX.  We have several CX users who had their agent licenses removed, but they are still showing up in our list of RingSense users.  They don’t have a RingSense license for EX or CX so shouldn’t be showing on the list at all.  The only thing I can think is that their RingSense for CX license is still active.

Best answer by Mary-Community_Moderator

For RingSense for CX accounts, I recommend reaching out to your Customer Success Manager (CSM) for assistance. If you need help getting their contact information, feel free to let me know—I’d be happy to assist!

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Mary-Community_Moderator
Community Manager
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For RingSense for CX accounts, I recommend reaching out to your Customer Success Manager (CSM) for assistance. If you need help getting their contact information, feel free to let me know—I’d be happy to assist!


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  • January 24, 2025

If you can get me their contact info, that would be great!  Thank you.


Mary-Community_Moderator
Community Manager
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dcolantuono wrote:

If you can get me their contact info, that would be great!  Thank you.

Of course! I just sent you a DM. 😉


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