Calls are not auto-logging in Bullhorn and connection issues

​@Nazeeb D 

Many users have reported this and we are actively looking into this problem. A attempted patch (v1.3.7) was released several hours ago. Hopefully it’ll resolve the issue.

The issue still exists. Some of the users are still facing issues with “no automatic logs being added after the call is made using the RC app” and “RC is disconnected from BullHorn”.

The version has been updated to 1.3.7, and the issue still exists...

​@Nazeeb D This issue is widely reported by many users and it’s the No.1 priority I’m working on now. I’ll release an attempted patch today. Please give it a try tomorrow.

FYI - I moved this question/post to the App Connect community. 

​@Nazeeb D We recently released version 1.3.8, which is showing to help alleviate this problem. I want to assure you though that we are working to resolve this issue, and commit to being transparent with the community on our progress. You can find frequent updates in our community.

• What's been happening with call logging lately?

• Version 1.3.8 - a renewed focus on quality and stability

I would love to hear from you after you upgrade to 1.3.8 to see if things improve for you.

V1.3.8 seems to be working for all my team members.

Thanks, Byrne!

One user reported that his calls are not getting logged in Bullhorn.

(Personal information removed)

​@Nazeeb D Somehow I can’t see the image.

Any pattern for the issue? Does it happen all the time or randomly? Does manual logging work?

Feel free to send me emails directly via da.kong@ringcentral.com.