Good afternoon!
We signed up for RC and got ported over earlier this year around March. We’re now looking at getting Business SMS started for our company and I was looking for some clarification either from experts or people who’ve gone through the process already. Our goal is to integrate RC SMS with our HubSpot account to be able to text our customers appointment reminders/notifications and communicate via text.
I’m currently working through the SMS application and have chosen Account Notifications, Customer Care, and Marketing as use cases for our first app. This would allow us to use automated messages to provide updates, confirm appointments, etc. via SMS. However, this prevents us from using the numbers for Conversations (external) for when we’d like to message our customer. For example to explain that a representative is running behind and the appointment will be delayed. I tried to create a 2nd application for Conversational use cases but it’s requiring me to register a new brand. So my questions are:
- Will I have to wait for my first application to be approved before I can use our brand for another SMS registration/app?
- How does routing work for SMS either in RC or the RC Integration with HubSpot?
We’d like to route messages to the appropriate number or inbox based on which company the customer has sent a text to. Thanks in advance!
