I've followed this ringcentral tutorial to receive call events when a call is placed but it's not firing events at all when comes in
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I've followed this ringcentral tutorial to receive call events when a call is placed but it's not firing events at all when comes in
I think it must be some thing was wrong in your environment. Can you test this simple code on your sandbox environment. You can try with and without the param "?detailedTelephonyState=true".
var SDK = require('ringcentral') RINGCENTRAL_CLIENTID = '' RINGCENTRAL_CLIENTSECRET = '' RINGCENTRAL_SERVER = 'https://platform.devtest.ringcentral.com' RINGCENTRAL_USERNAME = '' RINGCENTRAL_PASSWORD = '' RINGCENTRAL_EXTENSION = '' var rcsdk = new SDK({ server: RINGCENTRAL_SERVER, appKey: RINGCENTRAL_CLIENTID, appSecret: RINGCENTRAL_CLIENTSECRET }); var platform = rcsdk.platform(); var subscription = rcsdk.createSubscription(); platform.login({ username: RINGCENTRAL_USERNAME, password: RINGCENTRAL_PASSWORD, extension: RINGCENTRAL_EXTENSION }) .then(function(resp) { subscribe_for_presence_notification() }); function subscribe_for_presence_notification(){ var eventFilters = [ '/restapi/v1.0/account/~/presence?detailedTelephonyState=true' ] subscription.setEventFilters(eventFilters) .register() .then(function(subscriptionResponse) { console.log("Ready to receive all users' presence status via PubNub.") }) .catch(function(e) { console.error(e); throw e; }); } subscription.on(subscription.events.notification, function(msg) { console.log(msg.body); });
@Phong Vu Thank you for the help, this piece of code wasn't working either, going through articles I suspected the permissions I had ("ReadCallLog" and "ReadAccounts" as mentioned in the tutorial) for the ringcentral app might be bit off and after I added the "Read Presence" permissions the code you sent started to work I also ran some tests to make sure this actually is the issue. If I may, I'd like to suggest updating the tutorials to dictate to also include adding the "Read Presence" permission to help first timers like myself.
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