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Question

Can I use RingCentral AI app with Microsoft Teams

  • November 19, 2024
  • 0 replies
  • 19 views

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We have AI call recording with RingCentral and I’m wondering if that is able to connect with my Microsoft Teams when I do video meetings.  It appears to be blocked at this point.  

 

Google told me this though: 

Yes, RingCentral can be connected to Microsoft Teams video recording: 

  • RingCentral for Microsoft Teams: This integration allows users to access RingCentral's video capabilities and record calls within the Microsoft Teams app. 
  • Call recordings: Users can access call recordings, voicemails, and transcriptions without switching apps. 
  • RingCentral Video Pro: This app integration is available in the RingCentral App Gallery. 

Other features of the RingCentral for Microsoft Teams integration include:

  • Advanced call controls: Users can handle, route, and record calls, and manage queues. 
  • IVRs: Users can integrate video meetings and webinars. 
  • Call analytics: Users can manage calls from a single interface. 
  • Unified communications: Users can access calls, texts, chats, and faxes with a single number. 
  • RingSense: This feature provides customer-facing teams with shared insights to improve the customer and employee experience. 

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