Hi Caleb, there is currently an outage with updating emergency locations that will affect your outbound calls. The Operations Team is currently investigating the issue; You may also check more details at https://status.ringcentral.com/.

Ok, after working more on this issue, I have managed to help some of my users.

First make sure they update their RC system to the most recent version.

Then after it is updated, I can do under their User profile in the Admin Portal and then manually type in a new address for their emergency address. If they are not updated I get the Validation Errors message.

This seems to be working for me.

Thank you for sharing this, Caleb! We'll let you know if we hear any update regarding this issue.

I'm having an issue where we have multiple sites that all share the same address since we work in the same office. They're all different companies. You can't add the same address for different sites and the error it gives you is vague and unhelpful. If a system can't update why doesn't it tell me WHY it can't update.

@Caleb Laminack, if some of your users cannot update their system, they can temporarily use the web browser version of the app until it is resolved. Thanks!

There's a new update on the outage. You may check it at https://status.ringcentral.com/.

RingCentral Operations teams have confirmed that the emergency address issue preventing outbound calls has been resolved. If you are still experiencing this issue, please reach out to customer care or you can submit a ticket at https://support.ringcentral.com/new-case.html.