Create call handling rule without introductory greeting via API

Question

I am working on call queue setup automation.

Custom answering rule API seems to be the great fit for my needs, but the problem is I can not disable queue introduction speech programmatically. No matter what I send in greetings list of my rule, the Call Queue Greeting checkbox is always checked by default. It sucks that I would need to go and uncheck this one for every queue that I am creating while everything else can be automated.

This is the request body that I send:

{"enabled":true,"type":"Custom","name":"Restaurant Olive queue business hours answering rule","schedule":{"weeklyRanges":{"monday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"tuesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"wednesday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"thursday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"friday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"saturday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}],"sunday":[{"from":"12:00","to":"15:00"},{"from":"18:00","to":"21:00"}]}},"callHandlingAction":"AgentQueue","queue":{"transferMode":"Rotating","agentTimeout":30,"wrapUpTime":10,"noAnswerAction":"UnconditionalForwarding","holdTime":90,"holdTimeExpirationAction":"UnconditionalForwarding","maxCallers":10,"maxCallersAction":"UnconditionalForwarding","unconditionalForwarding":[{"phoneNumber":"***","action":"NoAnswer"},{"phoneNumber":"***","action":"HoldTimeExpiration"},{"phoneNumber":"***","action":"MaxCallers"}]},"greetings":[{"type":"ConnectingAudio","preset":{"id":"131846"}}]}

I also tried not sending greetings param at all, but this leads to same result where all default greetings are added to the rule.

Tried to send null and 0 values, e.g:

{"greetings":[{"type":"Introductory","custom":{"id":null}}]}

But this results in validation errors

Is there a way to somehow make this checkbox off by default? Would be a great help!

Best answer by PhongVu

hasfoug wrote:

PhongVu wrote:

Please call this API and set the greeting as shown below:

“greetings" : [ { "type" : "Introductory", "preset" : { "name" : "None" } }]

This does not work, I get back following response

Parameter [greetings.preset.id] value is invalid.

Oh sorry,

Try this id.

var bodyParams = {
        greetings: [ {
          type: "Introductory",
          preset: {
            id: "66301"
          }
        }]
      }

If that does not work, read your account greetings to find the right id for the one with the “None” name.

View original

PhongVu · Accepted Answer

Please call this API and set the greeting as shown below:“greetings" : [ { "type" : "Introductory", "preset" : { "name" : "None" } }]This does not work, I get back following responseParameter [greetings.preset.id] value is invalid.Oh sorry,Try this id.var bodyParams = {        greetings: [ {          type: "Introductory",          preset: {            id: "66301"          }        }]      }If that does not work, read your account greetings to find the right id for the one with the“None” name.

PhongVu · Answer

Please call this API and set the greeting as shown below:“greetings" : [ {"type" : "Introductory","preset" : {"name" : "None"}}]

Create call handling rule without introductory greeting via API

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