I am adding a number to the DNC vis the ring cx API
Here is the response i am receiving from the api:
}
However the number was still dialed by the dialer an hour later.
I am adding a number to the DNC vis the ring cx API
Here is the response i am receiving from the api:
}
However the number was still dialed by the dialer an hour later.
We have started utilizing another API call to cancel the existing leads in conjunction with adding to the DNC and that has seemed to have fixed the problem.
Okay, that should work, but it points to a different problem where lead lists are not working with updated DNC. I can ask the RingCX team to take a look as the API appears to work properly, adding your phone number to the DNC list.
Thank you for the clarification!
So cancelling in conjunction is the correct solution.
And any re-import of that number during list loading should be caught by the DNC list.
Correct! Overnight, there should also be a batch process run to remove DNC numbers from your lead lists as well.
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