We have a RingCentral Voice integration and did not receive the webhook for a user who made a call to a phone number and then conferenced a 3rd person on the call. Can we please get some help debugging this?
We have raised multiple cases with RingCentral support and no one is responding.
What RingCentral support channel did you contact?
Developer support
The reference number for your help ticket is 5002H00001TqYCNQA3.
Your RingCentral Support Case Was Updated – Case #17807981
I had created 2 cases and both disappeared from my portal this morning. There is an email assigned on the case and I am able to get a response on that rep as well
I checked with the support team and they said that they updated the case this morning. Please check and move on with that support ticket as it is the right channel to get support for this particular issue.
yes they responded after your initial response here.
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