Question

Does your Salesforce Integration Support Open CTI?

10 years ago
September 8, 2014
6 replies
1453 views

Anonymous

I understand that sometime in 2015, SFDC will no longer support phone integrations that are not built on the Open CTI. Your Salesforce Administrator guide shows that RingCentral is currently using CTI 4.0. What are your plans for 2015? Will your Salesforce Softphone ever support Macs?

https://help.salesforce.com/apex/HTViewSolution?id=000193758&language=en_US

Thanks!

marco-s.-casalaina
Participating Frequently
10 years ago
November 3, 2014

Our new version of RingCentral for Salesforce does indeed support Open CTI. You can find it here:

https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN

thomas-peng
New Participant
10 years ago
November 11, 2014

Is anyone actually using this app? We are testing it out, but seems to lack some functionality compared to the original CTI adapter.

marco-s.-casalaina
Participating Frequently
10 years ago
November 11, 2014

Mr. Peng,

There are in fact hundreds of RingCentral customers who are using the new RingCentral for Salesforce. Can you comment on what features you're looking for that are missing?

thomas-peng
New Participant
10 years ago
November 11, 2014

I just posted this: https://community.ringcentral.com/ringcentral/topics/add-a-do-not-log-button-to-the-salesforce-cloud...

thomas-peng
New Participant
10 years ago
November 11, 2014

also this one which someone else posted:

https://community.ringcentral.com/ringcentral/topics/salesforce-cloud-app

suryaprateek-surampalli
New Participant
9 years ago
December 29, 2015

i assigned the users for the ring central TA but the user cannot see the app on the home page, need help

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