Hello,
I am developing an integration with RingCentral to retrieve contacts. From reviewing the documentation, I understand that there are two types of contacts:
-
External contacts – specific to a user
-
Internal contacts – managed at the company level
Using the Address Book API, I am able to create external contacts. However, when I open the RingCentral app, I don’t see a dedicated tab in the Contacts menu that displays the contact I created.
Additionally, I would like to know if it is possible to enable and manage custom fields for contacts. If so, after creating a contact through the API, is there a method to update or customize additional fields programmatically, or is this functionality only available through the Admin Portal?
Thank you very much for your help.
