We have a 3rd party application that pulls in call and SMS data from the API and uses the RingCentral extensionId to identify the sender or receiver as a staff member.
We have a staff member using the latest version of the newest RingCentral app: https://www.ringcentral.com/desktop-app.html#ring-poc-non-promo.
However, when she sends or receives SMS via this version of the app, the extensionId does not seem to be included in the data.
Any ideas?