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Hi, we're looking to submit feature requests for the following:

  1. KPI column for Inbound and Outbound: Handle time
    • It seems like it's only tracking inbound handle time per call currently.
      1682706166990.png
  2. Add #Answered to the Outbound column on performance reports.
    1. Its only available for inbound calls currently.
      1682706278634.png

Do you mind to repost your feature request to the ideas channel? Thanks.

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