Hi, we're looking to submit feature requests for the following:KPI column for Inbound and Outbound: Handle time It seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports. Its only available for inbound calls currently.

Answer

Feature Request: Enhancements to Analytics Dashboards

Hi, we're looking to submit feature requests for the following:

KPI column for Inbound and Outbound: Handle time
- It seems like it's only tracking inbound handle time per call currently.
Add #Answered to the Outbound column on performance reports.
1. Its only available for inbound calls currently.

Best answer by PhongVu

Do you mind to repost your feature request to the ideas channel? Thanks.

Do you mind to repost your feature request to the ideas channel? Thanks.