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Question

Get page count of successfully transmitted fax pages in failed fax

  • August 17, 2023
  • 2 replies
  • 345 views

How can I determine how many fax pages were successfully transmitted before the receiver hung up?

I sent a fax but the recipient has configured their fax machine to receive fewer pages than I sent.

Using the Get Message API, the message has:
messageStatus: "SendingFailed"
faxPageCount: the size of the original fax, not the number of pages successfully transmitted.




2 replies

PhongVu
Community Manager
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  • Community Manager
  • August 21, 2023

I don't think that metric is reported. Let me check with the team to see if it can be improved.


  • Author
  • New Participant
  • August 21, 2023

@Phong Vu Thank you so much. This is a critical feature for me to be able to use this service.