getting AI Transcript and Summary using RingSense API
I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found.
You said that you have access to RingSense, what does that mean? You have a RingSense license? If so, make sure you can see the RingSense insights from the RC app. And in order to access RingSense data via the API, the app must be authenticated by a super admin user.
postman call to session idPostman call to record idtranscript and summary/notes exists
its not that… may be there is something i am missing.
I also asked do you really see the recording insight from the RC app under the RingSense tab?
Hi Team,
We are also facing similar issue, for some call recordings the Transcription is empty. But the SpeakerInfo is available. Even if we try to view the same recording in the RingSense account also no transcription was displayed but call recording is available.
Please let us know the reasons for this type of recordings.
Hi Team,
We are also facing similar issue, for some call recordings the Transcription is empty. But the SpeakerInfo is available. Even if we try to view the same recording in the RingSense account also no transcription was displayed but call recording is available.
Please let us know the reasons for this type of recordings.