getting AI Transcript and Summary using RingSense API
I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found.Â
and the ids i have received from call logs of call that does have notes summary/transcript,Â
"id": "KkWRNlFPlN3rTUA", "sessionId": "511034064030", "recording": { Â Â Â Â Â Â Â Â "uri":Â Â Â Â Â Â Â Â Â "id": "2815474342030", Â Â Â Â Â Â Â Â "type": "Automatic", Â Â Â Â Â Â Â Â "contentUri":Â Â Â Â Â Â Â },
i have tried all these three ideas with two end points above
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The `sourceRecordId` is the call recording id. Thus, it’s this "id": "2815474342030".
The `sourceSessionId` is the telephony session ID (not the session Id) and from the call log, look for this
You said that you have access to RingSense, what does that mean? You have a RingSense license? If so, make sure you can see the RingSense insights from the RC app. And in order to access RingSense data via the API, the app must be authenticated by a super admin user.
postman call to session idPostman call to record idtranscript and summary/notes exists
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its not that… may be there is something i am missing.
call logs
"uri": "https://platform.ringcentral.com/restapi/v1.0/account//extension//call-log/KklsDvRkIEZlTUA?view=Detailed", Â Â Â Â Â Â "id": "KklsDvRkIEZlTUA", Â Â Â Â Â Â "sessionId": "511216105030", Â Â Â Â Â Â "startTime": "2025-06-25T19:05:37.075Z", Â Â Â Â Â Â "duration": 119, Â Â Â Â Â Â "durationMs": 119039, Â Â Â Â Â Â "type": "Voice", Â Â Â Â Â Â "internalType": "Sip", Â Â Â Â Â Â "direction": "Inbound", Â Â Â Â Â Â "action": "Phone Call", Â Â Â Â Â Â "result": "Accepted", Â Â Â Â Â Â "to": { Â Â Â Â Â Â Â Â "name": "", Â Â Â Â Â Â Â Â "extensionId": "", Â Â Â Â Â Â Â Â "extensionNumber": "" Â Â Â Â Â Â }, Â Â Â Â Â Â "from": { Â Â Â Â Â Â Â Â "name": "", Â Â Â Â Â Â Â Â "extensionNumber": "" Â Â Â Â Â Â }, Â Â Â Â Â Â "recording": { Â Â Â Â Â Â Â Â "uri": "https://platform.ringcentral.com/restapi/v1.0/account//recording/2815620726030", Â Â Â Â Â Â Â Â "id": "2815620726030", Â Â Â Â Â Â Â Â "type": "Automatic", Â Â Â Â Â Â Â Â "contentUri": "https://media.ringcentral.com/restapi/v1.0/account//recording/2815620726030/content" Â Â Â Â Â Â }, Â Â Â Â Â Â "extension": { Â Â Â Â Â Â Â Â "uri": "https://platform.ringcentral.com/restapi/v1.0/account//extension/495188030", Â Â Â Â Â Â Â Â "id": 123456789 Â Â Â Â Â Â }, Â Â Â Â Â Â "reason": "Accepted", Â Â Â Â Â Â "reasonDescription": "The call connected to and was accepted by this number.", Â Â Â Â Â Â "telephonySessionId": "s-a718061143f17z197a87b3814zb348bd0000", Â Â Â Â Â Â "partyId": "p-a718061143f17z197a87b3814zb348bd0000-1", Â Â Â Â Â Â "transport": "PSTN", Â Â Â Â Â Â "lastModifiedTime": "2025-06-25T19:07:54.202Z",
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I also asked do you really see the recording insight from the RC app under the RingSense tab?
