getting AI Transcript and Summary using RingSense API

The `sourceRecordId` is the call recording id. Thus, it’s this "id": "2815474342030".

The `sourceSessionId` is the telephony session ID (not the session Id) and from the call log, look for this

"telephonySessionId": "s-a0d178729c49dz1876d9b9d11z19269ec0000",

You said that you have access to RingSense, what does that mean? You have a RingSense license? If so, make sure you can see the RingSense insights from the RC app. And in order to access RingSense data via the API, the app must be authenticated by a super admin user.

its not that… may be there is something i am missing.

call logs

"uri": "https://platform.ringcentral.com/restapi/v1.0/account//extension//call-log/KklsDvRkIEZlTUA?view=Detailed",
            "id": "KklsDvRkIEZlTUA",
            "sessionId": "511216105030",
            "startTime": "2025-06-25T19:05:37.075Z",
            "duration": 119,
            "durationMs": 119039,
            "type": "Voice",
            "internalType": "Sip",
            "direction": "Inbound",
            "action": "Phone Call",
            "result": "Accepted",
            "to": {
                "name": "",
                "extensionId": "",
                "extensionNumber": ""
            },
            "from": {
                "name": "",
                "extensionNumber": ""
            },
            "recording": {
                "uri": "https://platform.ringcentral.com/restapi/v1.0/account//recording/2815620726030",
                "id": "2815620726030",
                "type": "Automatic",
                "contentUri": "https://media.ringcentral.com/restapi/v1.0/account//recording/2815620726030/content"
            },
            "extension": {
                "uri": "https://platform.ringcentral.com/restapi/v1.0/account//extension/495188030",
                "id": 123456789
            },
            "reason": "Accepted",
            "reasonDescription": "The call connected to and was accepted by this number.",
            "telephonySessionId": "s-a718061143f17z197a87b3814zb348bd0000",
            "partyId": "p-a718061143f17z197a87b3814zb348bd0000-1",
            "transport": "PSTN",
            "lastModifiedTime": "2025-06-25T19:07:54.202Z",

 

I also asked do you really see the recording insight from the RC app under the RingSense tab?

Hi Team,

We are also facing similar issue, for some call recordings the Transcription is empty. But the SpeakerInfo is available. Even if we try to view the same recording in the RingSense account also no transcription was displayed but call recording is available.

Please let us know the reasons for this type of recordings.

Please submit a dev support request for such an issue.