Having issues trying to get recordings, getting a 422 error, Unprocessable Entity.

We have a service that downloads recordings once a call has been completed. We download the recordings based on the provided URL from the call log. Starting at about 1:30 am CDT most of our attempts are getting a 422 error when we try and access that recording URL.

This is a .net Windows service that is calling the RC API to get the call logs and then using the RC provided URL to download the recording content.

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Hey Ralph,

Did you have this operating as expected previously, and this situation just started at 1:30am CDT?

Could you please provide a failure request/response set (complete with headers, sans API keys or sensitive data) please?

Hello Ralph,

We are actively investigating this issue with our engineering team and will respond here as soon as we have more information.

Apologies for this inconvenience.

We have found the issue with some of the servers where recordings are stored. Expect it to be fixed by tomorrow.

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