Hi everyone,

I’m trying to set up an integration between RingCentral and CData Sync to import call logs and analytics data, ideally hourly. I’ve run into an authentication issue and could use some advice.

What I have:

• RingCentral app credentials: Client ID, Client Secret, and pre-issued JWT token.

In CData Sync, I’ve tried:

• OAuthClient (Client Credentials), which fails with error message “Failed to retrieve OAuth token information”
• Bearer Token -- works for one-time imports, but the token expires quickly.

Problem:
CData Sync doesn’t natively support pre-issued JWT tokens, and our RingCentral app doesn’t provide a private key to generate JWTs programmatically. We want to do automated imports, but the current setup isn’t compatible.

Questions:

1. Can our current RingCentral app support Client Credentials / OAuthClient for server-to-server integration?
2. If not, is there a way to get a JWT private key or another recommended approach for programmatic access?
3. Has anyone successfully integrated RingCentral APIs with CData Sync or a similar ETL tool? Any tips or best practices?

Any guidance or examples would be greatly appreciated.

Thanks in advance!

Aleks