How can I audit SMS messages sent by my company?

RingCentral provides multiple API endpoints to access your communication history, depending on the type of communication you wish to audit.

Auditing Phone Calls

To review a history of your company's phone calls, use the Call Log API. The Call Log provides a detailed record of all inbound and outbound calls, including call routing between extensions.

Auditing SMS, Voicemail, and Fax Messages

The Message Store API stores all telephony-based messages sent or received, including:

• SMS messages

• Voicemail messages

• Faxes

• Pager messages (rarely used)

Auditing Team Messaging Conversations

For messages sent via Team Messaging, use the Team Messaging Compliance Export API. This API provides a complete export of your chat history. Note that due to processing time, exports can only be requested a limited number of times per day.

By utilizing these APIs, you can efficiently audit your communication history across different RingCentral services.