RingCentral provides multiple API endpoints to access your communication history, depending on the type of communication you wish to audit.
Auditing Phone Calls
To review a history of your company's phone calls, use the Call Log API. The Call Log provides a detailed record of all inbound and outbound calls, including call routing between extensions.
Auditing SMS, Voicemail, and Fax Messages
The Message Store API stores all telephony-based messages sent or received, including:
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SMS messages
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Voicemail messages
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Faxes
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Pager messages (rarely used)
Auditing Team Messaging Conversations
For messages sent via Team Messaging, use the Team Messaging Compliance Export API. This API provides a complete export of your chat history. Note that due to processing time, exports can only be requested a limited number of times per day.
By utilizing these APIs, you can efficiently audit your communication history across different RingCentral services.
