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Question

How can I get call quality information via the API?

  • August 18, 2021
  • 4 replies
  • 439 views

I am trying to the use the API to obtain the Call Quality, QoS, metrics but looking through the API information I cannot locate a request that returns this information, Jitter, Score, Packet Loss.

I know the information is stored as I can see it in the Calls reporting but I need to be able to access this information programmatically. Is this currently possible using the API?

Thank you

4 replies

PhongVu
Community Manager
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  • Community Manager
  • August 18, 2021

We will soon have a beta API to access call performance. Please stay tuned for the announcement.


  • New Participant
  • August 19, 2021

Hi @Phong Vu do you have any timeline for the release of that beta API? Is there any public roadmap for the API enhancements/future implementations?

Thanks


PhongVu
Community Manager
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  • Community Manager
  • August 19, 2021

It'll be ready in a couple of weeks via a closed beta program. I will give you further instruction of how to signup for early asap. Stay tuned


PhongVu
Community Manager
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  • Community Manager
  • August 26, 2021

Please check out this new API to see if satisfies your needs. Let me know if you have questions or feedback.

Thanks!