The Supervise Call Party API rate group is Light, which is 50 API calls per minutes. This should be enough for starting to supervise 25 calls (2 parties per call) every minute.

If you have a call monitoring group with many agents (e.g > 50), you can specify multiple supervisors and build your own logic to use different supervisor’s access token to supervise the call. Or easier, create multiple smaller call monitoring group.

Alternatively, if the number of agents is not huge and the high number of calls happens just during some peak hours, you may want to submit a support request to ask for higher rate limit for your app. Remember to provide your app client id and good justification why you need higher rate limit for your app.

hey ​@PhongVu really appreciate you answering this queries, very helpful.

BTW, if you face the 429 errors more often recently (since yesterday or so) without actual increasing numbers of API calls, it could be due to a current issue on our API gateway. The team is investigating and resolve it asap.

Yeah, facing this since yesterday

This looks like fixed today ​@PhongVu . any idea on what the issue was?

There were some problems in the load balancers which impacted some regions. I believed that the team has fixed the problems last night.