Hi

Im writing automation

i have tried to call out via ring central api and to see that in salesforce background api's are being called ( for instance , create task, etc)

I have noticed that the automation works only when salesforce UI is opened, and when no instance of salesforce is opened my automation failed

Example 1 :

SF UI is opened

via python automation i take call out with ring central api

after call out, i can see in salesforce that task is being created automatically ( i check the soql db via autoamtion)

example 2:

SF UI is closed

via python automation i take call out with ring central api

after call out, no task is being created in salesforce ( again i check the soql db via automation)

If i understand corrrectly, since we have intergration between SF and RC , when create call from ring central api, and the SF UI is opened, i can see the call is on in SF and the api that need to run in SF actually run in background

So my question :

do i need to create the "call out" from SF directly with API , instead of using RC api direcrly?

can you advice with the API that SF uses that triggers call using ring central ? or maybe it is same API of RC but need to mention somthing else?

Thanks in advance