How to Use RingSense API to get insights

What is the proper way or endpoints to request RingSense Insights I Already Have Recording_ID or sourceRecordId from call_log

what i want as a result is the Transcription, Summary, Highlights and Etc.

i keep getting (Error retrieving RingSense insights for recording 255***15031: Resource not found)

I am using python:

ringsense_response = platform.get(f'/restapi/v1.0/ai/ringsense/insights/{recording_id}')
ringsense_data = ringsense_response.json()

But the result is:

Record: 255***15031Action: Phone CallCall ID: AIo_P***7EY1AFrom: +12***5958Error retrieving RingSense insights for recording 255***15031: Resource not found

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First of all, make sure that your app has the RingSense app scope. If your app does not have the app scope, send your request via this form.

Then, your endpoint is incorrect. Check the API reference or here is the correct endpoint.

“/ai/ringsense/v1/public/accounts/~/domains/pbx/records/ssourceRecordId]/insights

Thanks, @PhongVu

Right now I am encountering the expected Error after using the Endpoint

We are using the Demo app it has no Scope for (AI or Ringsense) when I checked it but I already submitted our request for RIngsense ai beta via form with our ClientID

Thanks for the reply. I hope you can help us to get approved quickly

Error sample:

recording 25****792031: In order to call this API endpoint, the application needs to have eRingSense] permission

Thanks, @PhongVu

Right now I am encountering the expected Error after using the Endpoint

We are using the Demo app it has no Scope for (AI or Ringsense) when I checked it but I already submitted our request for RIngsense ai beta via form with our ClientID

Thanks for the reply. I hope you can help us to get approved quickly

Error sample:

recording 25****792031: In order to call this API endpoint, the application needs to have vRingSense] permission

I checked with the team and heard that your app should have the requested app scope now.

Reply

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