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Question

Hubspot connection with RingCentral

  • January 13, 2025
  • 5 replies
  • 37 views

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It seems that some updates have been pushed out recently regarding the Hubspot/RingCentral connection. Anyone have any kind of documentation on best practices for setup? I like how they moved the dialing window to be housed within RingCentral directly but our teams are encountering what seems to be a lot of bugs. Can anyone help? Also looking for some kind of documentation on what has been updated in the latest release.

5 replies

georgelu
Community Manager
  • Community Manager
  • 8 replies
  • January 14, 2025

Hi ​@dleite00 can you please share what some of the bugs you are encountering? We have not made any significant changes yet to the Chrome Extension application? 

You can find our release notes here: https://support.ringcentral.com/release-notes/integrations/ringcentral-hubspot.html


  • New Participant
  • 3 replies
  • March 25, 2025

I met the similar issue when I tried to connect the RingCentral with Hubspot CRM that the system shows me that there is a mismatch between the scopes in the install URL and the app’s configured scopes.


  • New Participant
  • 3 replies
  • March 25, 2025
georgelu wrote:

Hi ​@dleite00 can you please share what some of the bugs you are encountering? We have not made any significant changes yet to the Chrome Extension application? 

You can find our release notes here: https://support.ringcentral.com/release-notes/integrations/ringcentral-hubspot.html

I met the same issue that the system shows me that there is a mismatch between the scopes in the install URL and the app’s configured scopes.


georgelu
Community Manager
  • Community Manager
  • 8 replies
  • March 25, 2025

Hi ​@Josee, thanks for bringing this to our attention, we are working on fixing this. Can you provide some more information on where you are seeing these scope issues? 


  • New Participant
  • 3 replies
  • March 26, 2025
georgelu wrote:

Hi ​@Josee, thanks for bringing this to our attention, we are working on fixing this. Can you provide some more information on where you are seeing these scope issues? 

After we’ve downloaded the extension from the chrome and tried to login and connect to the hubspot shown in the following picture.

 


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